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Contact Us

Contact Us

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Hours of Operation

English and French speaking customer service agents are ready to assist you Monday - Friday from 8:00am to 4:00pm. The call center is closed for Ivorians and U.S. holidays.

Check Your Visa Application Status

If you are a nonimmigrant applicant, you may check your DS-160 and visa application status online here by entering your interview location and your DS-160 barcode number. If you are an immigrant visa applicant you will enter your case number.

Contact Information

If you need help with your visa application or want to learn more about obtaining a visa to travel to the U.S., please contact us via any of the means shown below. Visa application services call center agents are able to assist you via telephone, chat or email.

Telephone: To speak with a call center representative, please contact the call center using any of these numbers:

Callers in Côte d’Ivoire: (+225) 27 20-20-41-41

Callers in the US:  +17035206208

Web call: You can talk to us directly through your browser, if you are using Chrome, Firefox, Safari11 or Opera. Make sure the audio features on your device are enabled as the functionality is restricted to audio connections only. Click on the green button to begin.

Call Us
Call Us

Email: To reach a customer service representative via email, please write to us at:

If you are calling from Côte d’Ivoire and would like our service to call you, please enter your local phone number from Côte d’Ivoire and click on Call.

Click to Call

Skype for Business: To use Skype for Business to speak to a customer service representative during regular hours of operation, add a new contact to your Skype for Business account with the Skype for Business name

Skype Me™!

Chat: To chat with a customer service representative, please click the image below.


Reporting Fraud

Please contact us if you are aware of suspicious activities, paid unnecessary fees, or believe you have experienced fraud at any point in your visa application process. This can include but is not limited to: paying your MRV fee, scheduling your visa interview or receiving your passport. If any of these apply please contact us immediately at