Change Document Delivery Address

On this page:


Overview

 
Important Notice for Return of Passport/Documents:
Effective XXX XX, 2021, delivery fees for your passport and documents will change. Please click here for the detailed information.
 

Premium delivery option is available for all applicants applying together and not for selected applicant in the family or group. By selecting premium delivery option, EACH applicant will have to pay JPY 2,860 towards this service.

Please note that the Premium Delivery Service fee will not be refunded once the payment has been made. You will still be charged even if you change your delivery option from Premium Delivery to Pick Up after the payment is completed.

If you have already scheduled an appointment online, but wish to modify your document delivery address, you can do so by logging into your profile. You may change your document delivery address at any time before 11:59 p.m. on the day of your interview at the U.S. Embassy or Consulate. If you wish to modify the mailing address of your dependents, please contact the call center.

It may cause delay in delivery if the profile details do not match with your passport.

Some reasons of delay:

A full name in profile does not match the current passport exactly the same

  • First/Middle/Last name does not appear exactly the same in the passport.
  • A full name appears in Japanese, Chinese or other language other than English in the passport.
  • E mail address is registered instead of a full name.

A passport number does not match the current passport exactly the same

  • Please contact us immediately to update a name or passport number

A mailing address is unregistered / uncompleted or overseas mailing address

  • In case of home delivery, apartment /room number / the name of a recipient on behalf of the applicant in case of delivered to a third party / accommodation name such as a hotel name is not registered.
  • In case of office delivery, company name / building name / floor number / the name of a recipient on behalf of the applicant in case of delivered to a third party / University name / department name / floor number is not registered.
  • APO/FPO/DPO address is registered instead of a domestic mailing address. It is only possible to dispatch to a domestic Japanese mailing address.
  • E mail address is registered as a mailing address.

For non-Japanese applicants, English name in the passport cannot be confirmed at the time of delivery

  • If the English name of the passport is not displayed on the nameplate of the address, Japan Post usually does not deliver the package.

1. On the home page select the Change Document Delivery Information box at the bottom right of the screen.

2. When you click on the Change Document Delivery Information box it will take you to the Specify Documentation Delivery page. Enter your new document delivery address and click Continue.

3. On the home page you can check if your address was updated. The Change Document Delivery Information box should have your new delivery address.